Frequently Asked Questions

FAQs

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The product to be exchanged must be in perfect condition, closed and in the original packaging. If the product is in good condition, we will create a discount coupon corresponding to the amount paid for the product, so that you can use it in a future order in our store.

To enjoy free shipping using the coupon, the value of the order, after using the coupon, must fulfill the minimum purchase values ​​for free shipping. Otherwise, the shipping fees will be applied.

If the product is defective, it must be indicated in the carrier’s guide when receiving the order. It is important that you do so, otherwise the damage will be considered the responsibility of the customer.
After that, send us an email with photos of the damages and the carrier’s guide with the damage reported, so that we can help.

In order to return the amount paid for the product (if you have paid for shipping, they are not returned), the product to be returned must be in perfect condition, closed and in the original packaging. For this reason, always check your order after receiving it.
Customs costs (if applicable) are the customer’s responsibility.

Any product can be returned up to 14 days after the date of receipt.

You must send the product under the conditions imposed to the address:

Rua Barbosa de Castro, 152
4405-745 Vila Nova de Gaia
Portugal

The costs of shipping back to our facilities are the responsibility of the customer.
In order to return the amount paid for the product (if you have paid for shipping, they are not returned), the product to be returned must be in perfect condition, closed and in the original packaging. For this reason, always check your order after receiving it.
Customs costs (if applicable) are the customer’s responsibility

FAQs

The product to be exchanged must be in perfect condition, closed and in the original packaging. If the product is in good condition, we will create a discount coupon corresponding to the amount paid for the product, so that you can use it in a future order in our store.

To enjoy free shipping using the coupon, the value of the order, after using the coupon, must fulfill the minimum purchase values ​​for free shipping. Otherwise, the shipping fees will be applied.

If the product is defective, it must be indicated in the carrier’s guide when receiving the order. It is important that you do so, otherwise the damage will be considered the responsibility of the customer.
After that, send us an email with photos of the damages and the carrier’s guide with the damage reported, so that we can help.

In order to return the amount paid for the product (if you have paid for shipping, they are not returned), the product to be returned must be in perfect condition, closed and in the original packaging. For this reason, always check your order after receiving it.
Customs costs (if applicable) are the customer’s responsibility.

Any product can be returned up to 14 days after the date of receipt.

You must send the product under the conditions imposed to the address:

Rua Barbosa de Castro, 152
4405-745 Vila Nova de Gaia
Portugal

The costs of shipping back to our facilities are the responsibility of the customer.
In order to return the amount paid for the product (if you have paid for shipping, they are not returned), the product to be returned must be in perfect condition, closed and in the original packaging. For this reason, always check your order after receiving it.
Customs costs (if applicable) are the customer’s responsibility.

Haven’t found an answer to your question?

The product to be exchanged must be in perfect condition, closed and in the original packaging. If the product is in good condition, we will create a discount coupon corresponding to the amount paid for the product, so that you can use it in a future order in our store.

To enjoy free shipping using the coupon, the value of the order, after using the coupon, must fulfill the minimum purchase values ​​for free shipping. Otherwise, the shipping fees will be applied.

If the product is defective, it must be indicated in the carrier’s guide when receiving the order. It is important that you do so, otherwise the damage will be considered the responsibility of the customer.
After that, send us an email with photos of the damages and the carrier’s guide with the damage reported, so that we can help.

In order to return the amount paid for the product (if you have paid for shipping, they are not returned), the product to be returned must be in perfect condition, closed and in the original packaging. For this reason, always check your order after receiving it.
Customs costs (if applicable) are the customer’s responsibility.

Any product can be returned up to 14 days after the date of receipt.

You must send the product under the conditions imposed to the address:

Rua Barbosa de Castro, 152
4405-745 Vila Nova de Gaia
Portugal

The costs of shipping back to our facilities are the responsibility of the customer.
In order to return the amount paid for the product (if you have paid for shipping, they are not returned), the product to be returned must be in perfect condition, closed and in the original packaging. For this reason, always check your order after receiving it.
Customs costs (if applicable) are the customer’s responsibility.

Haven’t found an answer to your question?